Production times

As every piece we make is handmade to order, please allow 3-30 working days for your order to be completed – please note this is production time only, and does NOT include shipping time. Whilst every effort is made to have your order made and ready to ship within the fastest possible time frame, and most orders are shipped within 7 working days, during busy periods the production time can be much longer. If you need a piece by a specific date, please do not hesitate to contact us before purchasing, as we will make every effort to meet your needs.

 

Shipping information

Elizabeth Wiltshire Jewellery provides FREE shipping on all Domestic Orders over $150. For orders under $150, a flat rate $10 shipping fee is charged. Please contact previous to purchase if you need your item shipped by a specific date. All parcels are sent with a non-negotiable signature on delivery option to ensure delivery records are kept and the customer is protected against possible theft.

 

When should I expect to receive my purchase?

Your order will be hand made to order, as such you may receive your item anywhere between 3 days to 6 weeks, depending on the piece or pieces in your order. Custom orders may take longer. Your order will be sent via Courier (remote locations and PO Boxes we use Australia Post). We use a Carbon Neutral Delivery System. Delivery turn around is usually 3 – 10 working days (location dependant), however please allow up to 30 working days – as timing is a GUIDELINE ONLY and we cannot be held accountable for delays that occur within the postal system – once your item has been posted. During the BUSY Christmas period please expect delays with the post, items have been know to take double the expected time frame. Please allow extra time for pieces to be made and shipped around Christmas as this is without a doubt our busiest time of the year.

 

Lost or damaged parcel policy

If a parcel is deemed lost or damaged during transit then please contact us as soon as possible and we will do our best to resolve the issue in a timely manor. Please allow a minimum if 14 working days for us to carry out an investigation.

Under Australian Consumer Law it is not up to us to replace an item that was posted by us and which was subsequently lost by a delivery company. However out of goodwill we can work with you in helping to recover the missing item, or help obtain compensation for you. Or alternatively you may seek the assistance of the Postal Industry Ombudsman here.