Terms and conditions

Most pieces are made to order, so please allow up to six weeks for your piece to be made. This is making time only and doesn't include shipping. Busy periods can take longer. If you need a piece sooner or by a specific date, please contact me before purchasing and I'll do everything I can to meet it. Every piece is made individually, so natural variation is to be expected and no two pieces are identical.

Bespoke and custom commissions usually take 6 to 12 weeks. Each commission receives a fixed quote, agreed before work begins. Commissions may be paid in full or by payment plan. Work begins once at least 50% of the quoted price has been paid, and the finished piece is shipped once it has been paid in full.

Because a commission is made just for you, it can't be cancelled for change of mind once work has begun. If a commission is cancelled, payments are refunded less the cost of materials bought and work already done. If a payment plan instalment is missed, I'll get in touch, and I may pause work until it's sorted.

Free express shipping applies to Australian orders over $250. Australian orders under $250 are charged a flat $10. International shipping is calculated at checkout, and any import duties or taxes are paid by the recipient. All parcels require a signature on delivery. Additional postal insurance can be purchased on request. Delivery times are a guide only, and delays can occur once a parcel is with the carrier, especially around Christmas.

If a parcel is lost or damaged in transit, please contact me as soon as possible. All parcels are sent signed for, and I'll lodge an investigation with the carrier, which can take up to 14 working days. Once that's finished, we'll work out the next step together. Nothing here limits your rights under Australian Consumer Law.

As pieces are made to order, sales are final and refunds are not offered for change of mind. If a piece is in new condition and I'm contacted within one week of delivery, an exchange or credit note may be offered at my discretion. Items bought from a stockist must be returned through that stockist under their policy. Nothing in these terms limits your rights under Australian Consumer Law.

The first resize of a ring is free within 30 days of delivery, with the customer covering postage to me. Later or additional resizes are quoted. Customers are responsible for being correctly sized before ordering or returning a ring for resizing. Wide band rings should be sized up half to a full size. Some designs can only be resized minimally or not at all.

Manufacturing faults are repaired free of charge within 6 months of purchase. Manufacturing faults don't include cracked or chipped stones or pearls, general wear and tear, snapped chains, oxidisation or worn plating, and a fee may be charged if a piece shows signs of anything other than normal wear. If a piece is resized, repaired or worked on by another jeweller, my 6 month warranty no longer applies. After 6 months, repairs are quoted. Bespoke pieces are assessed case by case, and include a free clean and polish once a year.

This warranty is an extra. It sits on top of your rights under the Australian Consumer Law, and those rights aren't limited to 6 months. How to make a claim is on the warranty page.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Gold vermeil pieces can be re-plated from $40 plus shipping. Contact hello@elizabethwiltshirejewellery.com to arrange it.

When you give me your own gold or stones to rework, I look after them carefully. Reworking old jewellery does carry some risk: stones can have hidden flaws and may chip or crack when they're removed or reset. I'll check everything first and talk you through any risk I can see before I start. Once gold has been melted down it can't be returned in its original form.

The designs, sketches and drawings I create remain my intellectual property, including for bespoke pieces. I may photograph finished pieces and share them on my website and social media. I won't share your name without asking you first, and if you'd rather your piece stayed private, just tell me.

These terms are between you and Elizabeth Wiltshire Jewellery (ABN 43 218 081 211), a sole trader business based on the Central Coast of NSW, Australia. You can reach me at hello@elizabethwiltshirejewellery.com or on 0434 774 184.

Prices are in Australian dollars and include GST for Australian orders. These terms are governed by the laws of New South Wales, Australia. I may update them from time to time, and the version on this page when you order is the one that applies to your order.