Refund policy

Returns

As all items are made to order, all online sales are final and we do not offer refunds for change of mind. However, if the piece is in new condition exchanges for a credit note or a new piece may be possible at our discretion, if the enquiry is made within 7 days of delivery. Please rest assured, we understand it can be tricky ordering online - if you have any questions at all, please do not hesitate to reach out at hello@elizabethwiltshirejewellery.com, we would be happy to help.

 

Resizing

If you purchase a ring and it is the wrong size for you, we offer re-sizing at a price, please contact us for a quote prior to resending. The customer is responsible for all shipping costs associated with resizing as well as a possible quoted re-sizing fee.  Make sure to go a full size up or more for any wide band rings (such as the basic band) – as the ring will feel tighter due to the natural curves of your hand - when being sized, moved the sizer down to where the ring will cover 

 

Manufacturing faults

All of our pieces are made to order, by hand. As such there is a beautiful natural variation in each of our pieces, and no two pieces will be identical. We are happy to repair manufacturing faults free of charge within the first 6 months of purchase. Please note ‘manufacturing faults’ does not include cracked, chipped or lost stones or pearls, general wear and tear, snapped chains, oxidisation, or worn plating. Jewellery is very delicate by nature, and although precious and valuable, it is certainly fallible. We reserve the right to charge a fee if a piece exhibits indications of anything other than normal wear. We absolutely understand that accidents can happen and assure you that we want your jewellery to last as long as possible, so we are always dedicated to helping you take care of your precious pieces. 

If a piece is resized, repaired or worked on by another jeweller, the customer waives all rights to warranty. Please approach Elizabeth Wiltshire Jewellery for any repairs or work that may be needed on our pieces.

After the first 6 months pieces can be repaired for a fee, please contact us at hello@elizabethwiltshirejewellery.com for a quote.

Whilst all bespoke and custom pieces are subject to a case by case assessment, Elizabeth is happy to clean and polish bespoke pieces free of charge once a year. The customer is responsible for postage costs or if possible drop off and pick up is available on a case by case basis.