Looked after, for the long run

Because every piece is made to order, I don't offer refunds for change of mind. If your piece is in new condition and you contact me within one week of delivery, an exchange or credit note may be possible, at my discretion.

This doesn't affect your rights under Australian Consumer Law. Faulty pieces are always looked after.

Not sure about something before you order? Ask me first. I'd much rather help you get it right.

Your first resize is free within 30 days of delivery. You cover postage to me, I cover the rest. After 30 days, or for a second resize, I'll quote before I start.

Please get properly sized before sending your ring back. My ring sizing guide will help, and for wide bands, go up half to a full size.

Some designs, like full eternity bands or rings patterned all the way around, can only be resized a little or not at all.

Manufacturing faults are repaired free of charge within 6 months of purchase.

Every piece is made individually, so a little natural variation is part of its charm, not a fault. The warranty doesn't cover general wear and tear, cracked or chipped stones or pearls, snapped chains, oxidisation or worn plating. If a piece shows signs of something other than normal wear, I may charge a fee.

This warranty is an extra. It sits on top of your rights under the Australian Consumer Law, and those rights aren't limited to 6 months.

Email hello@elizabethwiltshirejewellery.com or call 0434 774 184 within the 6 months, with your order details and a photo of the problem.

I cover the postage for warranty claims. I'll send you a postage label to get your piece to me, and if it's a manufacturing fault I'll repair it and send it back at my cost. If it turns out to be something the warranty doesn't cover, I'll quote before I do anything.

This warranty is given by Elizabeth Wiltshire Jewellery (ABN 43 218 081 211), Central Coast, NSW, Australia.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits of this warranty are in addition to your other rights and remedies under the law.

After the first 6 months, I'm still happy to repair your piece. I'll just quote first.

If a piece has been resized, repaired or worked on by another jeweller, my 6 month warranty no longer applies. Bring it back to me instead, I know exactly how it was made.

Once a year, I'll clean and polish your bespoke piece free of charge. You cover postage, or drop off and pick up can be arranged. Bespoke pieces are otherwise assessed case by case.

Earlier gold vermeil pieces can be re-plated from $40 plus shipping. Get in touch to arrange it.