Warranty + Returns Policy
Christmas purchases made from our Ready to Ship section ordered between Monday 14/12/2020 and Thursday 17/12/2020 11:59PM AEDT can be exchanged for another EWJ piece or a credit note if customer has contacted email@example.com before 31/12/2020 11:59PM AEDT. Any exchange requests made after this date will be subject to usual terms and conditions below.
As all items are made to order, all online sales are final and we do not offer refunds. If the piece is in perfect condition exchanges may be possible at our discretion, if enquiry is made within one week of delivery. By purchasing, the customer acknowledges these terms and conditions.
Any items purchased at a stockist must be returned/exchanged directly to the stockist it was purchased from, under that stockists return and exchange policy.
If you purchase a ring and it is the wrong size, we offer re-sizing at a price, please contact us for a quote prior to resending. The customer is responsible for all shipping costs associated with resizing as well as the quoted re-sizing fee. It is imperative that if returning for resizing, the customer is responsible to be fitted for the correct ring size prior to the resizing. As our pieces are handmade to order it is very important to make sure you are ordering the correct size. Please order one of our ring sizers previous to your ring purchase if you are unsure, or pop in to your local jeweller, more than likely they’ll be happy to size you. Please see our Ring Sizing Information to help you make sure you get your correct size. Make sure to go a half to a full size up for any wide band rings (such as the basic band) – as the ring will feel tighter due to the natural curves of your hand.
All of our pieces are made to order, by hand. As such there is a beautiful natural variation in each of our pieces, and no two pieces will be identical. We are happy to repair manufacturing faults free of charge within the first 6 months of purchase. Please note ‘manufacturing faults’ does not include cracked or chipped stones or pearls, general wear and tear, snapped chains, oxidisation, or worn plating. We reserve the right to charge a fee if a piece exhibits indications of anything other than normal wear.
If a piece is resized, repaired or worked on by another jeweller, the customer waives all rights to warranty. Please approach Elizabeth Wiltshire Jewellery for any repairs or work that may be needed on our pieces.
After the first 6 months pieces can be repaired for a fee, please contact us at firstname.lastname@example.org for a quote.
All bespoke and custom pieces are subject to a case by case assessment.
If you wish to have your Elizabeth Wiltshire Jewellery gold plated items freshened up with a new coat of plating, please contact us at email@example.com and we will be happy to help you out. Our re-plating services are very affordable, beginning at just $40 + shipping.